Thank you for shopping with us! Please read our Shipping Policy carefully to understand how your order will be processed, shipped, and delivered.
1. Order Processing Time
All orders are processed within 48 to 72 hours after your payment has been confirmed. Orders placed on weekends or holidays will be processed the next business day. You will receive a confirmation email once your order has been shipped.
2. Shipping Times and Delivery
Once your order has been processed and shipped, delivery times will vary based on your location and the shipping method selected at checkout. Estimated shipping times are as follows:
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Domestic Shipping: [Insert estimated shipping timeframe, e.g., 3-7 business days]
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International Shipping: [Insert estimated shipping timeframe, e.g., 7-14 business days]
Please note that these timeframes are only estimates and are subject to possible delays due to factors beyond our control, such as customs processing for international orders or carrier delays.
3. Shipping Rates
Shipping charges for your order will be calculated and displayed at checkout based on the destination, weight, and size of the items. We offer a range of shipping options to suit your needs, and exact rates will vary depending on the selected method.
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Standard Shipping: [Insert cost or “Calculated at checkout”]
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Expedited Shipping: [Insert cost or “Calculated at checkout”]
4. Shipping Restrictions
Currently, we ship to [Insert List of Countries or “Worldwide”]. Please be aware of the following restrictions:
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We do not ship to P.O. Boxes or APO/FPO addresses.
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For certain remote or international locations, additional shipping fees may apply.
5. Order Tracking
Once your order has been shipped, you will receive an email with a tracking number and a link to track your package. Please allow 24-48 hours for the tracking information to become available in the carrier’s system.
6. Shipping Delays
While we strive to meet all delivery timeframes, unforeseen circumstances such as carrier delays, customs holds, or natural events may affect your shipment. In such cases, we will do our best to keep you updated on the status of your delivery.
7. Lost or Stolen Packages
We are not responsible for lost or stolen packages once they are confirmed to be delivered by the carrier. If your tracking information shows that your package has been delivered and you cannot locate it, we recommend checking with neighbors, checking your property, or contacting the carrier for further assistance.
8. Incorrect Shipping Information
Please ensure that your shipping information is accurate and complete. We are not responsible for failed deliveries or additional fees due to incorrect or incomplete address details provided by the customer. If an error is made, contact us immediately at [Insert Contact Information], and we will attempt to correct the information before the order is shipped.
9. Customs, Duties, and Taxes
For international orders, customs and import duties may apply once the shipment reaches your destination country. These charges are not included in the item price or shipping cost and are the responsibility of the customer. We advise checking with your local customs office for information on applicable charges.
If you have any further questions regarding our Shipping Policy, feel free to reach out to our Customer Support team at contact@velvethalogroup.com.
Thank you for choosing us!