Returns Policy
We value your satisfaction and aim to provide you with high-quality products. However, please read our Returns Policy carefully before making a purchase, as we have a strict policy regarding returns.
1. No Returns for Change of Mind or Incorrect Choice
Please note that we do not accept returns if you change your mind or if the product does not meet your expectations regarding color, style, size, or material. It is the customer’s responsibility to select the correct size and material, as these details are clearly stated in the product description. We encourage you to review the product specifications thoroughly before placing your order.
2. Damaged or Defective Items
We only accept returns if the product is delivered in a damaged or defective condition, such as if it is broken or torn upon arrival. If you receive an item that is damaged or defective, please follow these steps:
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Contact us within 7 days of receiving your order.
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Provide your order number and a detailed description of the issue.
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Include photos of the damaged or defective item.
We will assess your claim, and if approved, we will either provide a replacement or issue a refund, depending on product availability.
3. Shipping Costs for Returns
The customer is responsible for covering any return shipping costs unless the item received is damaged or defective. In cases of approved returns for defective items, we will provide instructions for a prepaid return label or reimburse reasonable return shipping expenses.
4. Final Sale Items
Please be aware that some items are marked as Final Sale and are not eligible for return or exchange under any circumstances. Final Sale items are clearly labeled in the product description.
5. How to Contact Us
If you have questions about your order or need to report an issue, please contact our Customer Support team at contact@velvethalogroup.com within 7 days of receiving your order.